Our gear is covered by a 3 year warranty from the day they were bought, when used under normal conditions and for the purpose intended.
To get the most out of your Blacksmith gear, try not to over-pack or put things under unneccesary stress. While our gear has been designed to be beaten from pillar to post, if you look after your bags - they'll look after you.
This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.
In order to make a warranty claim, you need to have purchased your Blacksmith Camping Supplies gear through our website or one of our authorized re-sellers, and you must provide proof of purchase.
The Blacksmith Camping Supplies warranty sits alongside applicable consumer protection law.
How do I make a claim?
Please email our support team with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.