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Returns & Exchanges

Returns

If you change your mind, or wish to return an unwanted pressie, please contact service@blacksmithcamping.com as we would love to help you exchange or refund your purchase if returned within 30 days of delivery. There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition and in the original Blacksmith packaging.

We like to think that our quality control testing is hunky-dory, but occasionally something might slip through the cracks. If your product is faulty, or we've sent you an incorrect order by mistake, you can send it back to us within 30 days of delivery for a full refund (including any delivery cost*).

Remember, all our products come with a 3 year warranty, so if something goes skewiff down the track, be sure to let our team know via service@blacksmithcamping.com.

*If you are eligible, we’ll email a prepaid returns slip to you.

 

Exchanges

We'd be more than happy to help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please flick us an email (service@blacksmithcamping.com) for any help.